Refund and Return Policy

Thank you for shopping at All Mane. We strive to ensure your satisfaction with every purchase. Please read our Refund and Return Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within [Number] days of receiving the item.
• You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

• Items that have been used or altered.
• Items that are not in their original packaging.
• Items that are damaged due to misuse or negligence.
• Sale or clearance items (unless otherwise stated).

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team through the contact information provided on our website to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions on how to return the item(s).
4. Pack the item(s) securely in their original packaging, along with a copy of the return authorization form.
5. Ship the item(s) to the address provided by our customer support team.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping method to ensure that the item(s) are received by us.

4. Inspection and Processing

Once we receive the returned item(s), we will inspect them to ensure that they meet the eligibility criteria outlined in Section 1. If the item(s) are approved for return, we will process your refund or exchange within [Number] business days.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used to make the purchase. Please note that it may take [Number] business days for the refund to appear in your account, depending on your bank or credit card company.

The refund amount will include the purchase price of the item(s), excluding any shipping fees paid at the time of purchase, unless the return is due to our error.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate this when initiating the return. Exchanges are subject to availability. If the item you requested is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide you with instructions on how to return the item and receive a replacement or refund.

8. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

9. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. We will notify you of any changes by posting the new policy on our website. Your continued use of the website after any such changes constitutes your acceptance of the new policy.

10. Contact Information

If you have any questions about this Refund and Return Policy, please contact us through the contact information provided on our website.